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03 / How we work
A great website should feel exciting to build — not complicated. Our process gives every project a clear path from the first conversation through planning, design, development, review and launch, with communication and decisions kept clear along the way.
Clear process · Thoughtful work · No unnecessary complexity
We keep the process structured without making it rigid. Every project is different, but the fundamentals stay the same: understand the goal, define the scope, create the experience, build it properly, review the result and launch with confidence.
The client should always understand what stage the project is in and what happens next.
DISCOVER
Every project begins with a conversation. Tell us about your business, idea or existing website, what you want to achieve and what you need the website to do. You don't need to have everything figured out before getting in touch.
Tell us about the project through the enquiry form.
We understand what the website needs to achieve.
We identify the type of website and functionality that best fits your needs.
DEFINE
Once we understand the project, we define what needs to be built. We prepare a clear project scope and quotation so you understand what is included before development begins.
The pages, features and functionality included in the project.
An estimated delivery timeframe based on the agreed scope.
A clear quotation based on the requirements.
Anything unclear is discussed before the project begins.
CREATE
Once the project is approved and the required deposit has been paid, the work begins. We turn the agreed direction into a responsive, functional website and keep quality in focus throughout development.
We establish the visual direction, layout, hierarchy and user experience.
We build the website and implement the required functionality.
You see the website, provide feedback and we refine it within the revision rounds included in your package.
LAUNCH
Once the website has been reviewed and approved, we prepare everything for launch. We handle the agreed deployment, domain/DNS configuration and final production checks before taking the website live.
Everything is reviewed before launch.
The website is moved into its production environment.
The website goes live.
After launch
Once your website is live, you can choose the level of support that makes sense for your business. Depending on your package, minor post-launch support may be included for a defined period. For longer-term needs, WEB-IN also offers optional maintenance plans.
For the small adjustments covered by the selected package.
For businesses that want continued technical and content support.
For new pages, features, functionality or larger changes that fall outside maintenance.
Major new work is quoted separately.
View maintenance plansWe keep you informed about what is happening and what comes next.
You know what the agreed project includes before development begins.
Your input matters throughout the design and review stages.
We care about the experience users see and the technical foundation underneath it.
We handle the design, development and technical implementation. Your input helps us make the final website genuinely useful for your business.
Tell us what you want the website to achieve.
Provide the relevant text, images, branding and information required for the project.
Review the work and provide feedback during the agreed review stages.
Approve the agreed direction and final website so the project can continue moving forward.
Every project has its own timeline. The timeframe depends on the type of website, number of pages, functionality, integrations, content and how quickly feedback and approvals are provided.
Our packages include estimated delivery windows, while the final timeline is confirmed based on the agreed project scope.
Once the project scope and quotation have been approved and the required deposit has been paid, development can begin. We then confirm the project requirements and next steps before moving into production.
Yes. The initial enquiry is there to help us understand what you're trying to achieve and determine the best direction.
Submit the project enquiry. We review your requirements and use the information provided to determine the appropriate scope and quotation.
Content requirements depend on the project. We'll clarify what is needed during the planning stage.
Revision rounds depend on the package selected.
The required deposit is paid after the project scope and quotation are approved and before development begins.
Yes. Minor changes may be covered by applicable post-launch support, while larger changes or new functionality are quoted separately.
Yes. Optional maintenance plans are available depending on your needs.
Where included in the selected package or agreed scope, WEB-IN can assist with the relevant setup. Third-party renewal and subscription costs are separate unless explicitly included.
Ready when you are
Tell us what you're working on, where you're starting from and what you want the website to achieve. We'll review your requirements and help you understand the best way forward.